Contact Us

The Contact Us feature allows Users to communicate with E-Procurement Portal Administrators. The User can compose inquiries and comments in this tool.

To access the Contact Us feature, select the icon in the header.

To submit a message, follow the steps below:

Note: denotes mandatory field.

1. Enter Name.

• Name: The name of the user composing the message.

2. Enter Email.

• Email: The Email address of the user composing the message.
   

3. Enter Telephone Number.

• Telephone Number: The Telephone Number of the user composing the message.
   

4. Enter Message.

• Message: The Message the user wishes to send to E-Procurement Portal Administrators.

5. Enter the characters displayed in the captcha picture box.

• Entering the characters ensures a human user is submitted the message, as opposed to an automated system.

Click the  icon to submit the message.

Click the to discard the message and return to the main page.

Help

The Help Index provides the User with additional instruction on the E-Procurement Portal via FreeBalance online help. To access the Help Index, click one of the two available links.

Language Settings

To set Language Settings, click to desired Language Icon in the Portal header.

Site Map

The Site Map displays a directory to pages within the E-Procurement Portal.

To View the Site Map, click the icon found in the E-Procurement Portal header.

Click a link from the Site Map to be redirected to the associated page.

Site Statistics

The E-Procurement Portal holds statistical information related to site visits. To access Site Statistics, click to link indicated link the the Portal header.

The Statistics page displays information related with:

• Monthly, weekly, daily and hourly visits
• Countries from the users that visits the portal
• Duration of the visit
• Operating system
• Browsers
• Among others

The Site Statistics page appears as follows:

Subscribe to E-Bulletins

Users may receive News Bulletins directly via email. A subscription to the Bulletins may be created or canceled at any time through the Portal.

To subscribe to News Bulletin from the E-Procurement Portal Administration, click the Subscribe to the Bulletin icon on the main page. The Subscription page is presented.

To Subscribe to the Daily Newsletter E-Bulletin

1. Select Language from the drop-down menu.

2. Select Daily Newsletter option.

3. Enter an Email address. Daily Newsletters will be sent to this account.

4. Choose the Type of Business of your interest. Select all that apply. Newsletters regarding the selected topics will be sent.

5. Click the icon.

6. An Activation Email will be sent to the address entered. Go to the inbox email labeled Activation Subscription.

7. Click the Activate Subscription link. The confirmation email restates the select Business Type topics.

9. After Activating the Subscription, you are redirected to the Portal and a confirmation message will appear.

10. The system will send daily emails including all new opportunities related to the selected categories.

To Subscribe to Document ID Tracking E-Bulletins

1. Select Language from the drop-down menu.

2. Select the Procurement Document Tracking option. The following screen is presented.

3. Enter an Email address. Tracking notifications will be sent to this account.

4. Enter Procurement ID number to be tracked.

5. Click the icon.

6. An Activation Email will be sent to the address entered. Go to the inbox email labeled Activation Subscription.

7. Click the Activate Subscription link. The confirmation email restates the Procurement Document ID entered.